Public privacy notice
Your story is not a product.
This notice describes the public website as currently launched. Account and case-service notices will be versioned separately before those services open.
Effective: September 3, 2026 · Version: 1.1
What the public site collects
The public Start Here navigator and claim-preparation worksheet run in your browser. Entries are not intentionally sent to Patriot Haven or stored in browser local storage. If you close or refresh the page, information may be lost.
If you change the Display settings, your browser stores only those non-sensitive preferences—larger text, higher contrast, and reduced motion—on your device. They do not contain worksheet answers or veteran case information. You can remove them with the Reset display control or by clearing this site’s browser storage.
Our hosting and security providers may process routine technical data such as IP address, request time, page requested, device/browser information, and security events to deliver and protect the site. We configure services to minimize collection and do not permit sensitive form text in analytics.
What not to submit
Do not send Social Security numbers, VA file numbers, government passwords or codes, bank information, full medical records, or other highly sensitive information through public contact channels.
How information is used
Information voluntarily sent through an approved contact channel is used to respond, route the request, maintain safety and security, meet legal obligations, and improve service quality. Patriot Haven does not sell veteran personal information or use private veteran entries for advertising.
Service providers and legal disclosures
We may use vetted providers for hosting, security, communications, and operations under purpose-limited agreements. Information may be disclosed when lawfully required, to protect life or safety, or to investigate abuse of the service. Patriot Haven does not claim that HIPAA applies to every activity or that the organization is “HIPAA certified.”
Retention and rights
We retain records only under approved schedules, legal holds, security needs, and service requirements. You may request access, correction, or disposition review; some records must be retained by law or governance policy. Send a request to travis@patriothaven.org. We will verify identity before disclosing records.
Children
The service is not directed to children under 13. Do not create an account or submit personal information for a minor unless a future approved service expressly supports it and lawful authority is verified.
Changes
Material changes receive a new version and effective date. Required acknowledgments will not be bundled with optional marketing, AI, research, or referral-sharing consent.